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Testimonials

                                                              

 


 


Don't take our word for it.... see what our customers are saying.

Jan1 2010

To whom it may concern I had planned on writing this letter shortly after my experience at your service center in June of 2005. Due to my procrastination, the letter hasn?t been written until now. My Story: A few years ago I had been driving from Boulder, CO to Ogden, UT to race in an off-road triathlon. As I was nearly to Ogden my 94? 4Runner began to overheat. I barely made it to your service center. This was the last thing I had counted on prior to race day and I thought it could really impact my race (stress, etc.). Much to my relief, your service center immediately took in my truck and had the problem diagnosed in about 20 minutes. It turned out that the timing belt/water pump job that I had personally performed about 6 months prior lacked proper tightening of the idler arm bolts. I had no one to blame for the problem but myself. I felt so fortunate that your service technicians quickly diagnosed the problem. The service manager (Chuck Lallis) quickly got me into an overnight Highlander rental and had me on my way. Because of the fast, efficient service I received I was still able to pre-ride the race course which is a critical part of race-day preparation. I went on to win the Ogden race in my age group due in no small part to the great service I received from your shop. Winning the race helped me to obtain the points I needed qualify for the Xterra off-road national championship later that year in Lake Tahoe. While I didn?t win the nationals race, I still had a respectable 8th place finish in my age group. After the Ogden race my truck was ready when I returned to your shop as promised. I picked it up and drove it back to Boulder with no problems. Since the service I have had no other problems with coolant leaks? I guess it helps to fully tighten all of the bolts after performing a service! :) Thanks again for the great service I received! -Sam T San Francisco, CA





October 4, 2009

Dear JW and Chris,

We want to thank all of you for your professionalism, time and patience as we looked at cars on your lot.

Even though we didn't find what we wanted, at the time, you continued to keep us in mind and never acted inpatient or put out when a sale couldn't be made.

This attitude will assure our business at a leter time.  We really think your the best.

Very Sincerely,

Jim and Laurie R.



Mark Ryan was our Salesperson.  He was outstanding.  Very sensitive of our time and scheduling.  He went out of his way to accommodate us and meet our needs.  I would refer anyone who is in the market for a car to him.

I can't remember the name of the woman who did our paperwork, but she was EXCELLENT in every way.  Outstanding customer service.

Gene B.





I would like to commend your dealership on the quality and professionalism of your sales staff. My parents (in their 80's) recently traded in 2 vehicles (both Toyota's) on a newer model Camry. Gene Smith was their salesman and he was so kind and patient with them, it was a very pleasant experience. Also, congratulations on adding Robert Hansen to your sales staff. He's a good man and will be a great asset to your dealership. Thanks again.

 
 








 I recently visited your dealership to purchase a car for my daughter. Guy Wright and Susan Peterson were the best to work with. They bent over backwards to get just the right car and financing for my daughter. We will definitely continue to do business with Guy and Susan in the future. They are the kind of people that you could only wish all businesses had employed. The Customer Service was wonderful. Keep up the good work Thanks again Teresa Wardle/Gordon Himmelberger





 I purchased a 2007 Toyota Camry from Rob Hansen on April 20 2009 and I just want to write and say "Thank you." My previous car was in an auto accident and was declared a total loss. I needed to find a comparable car and fast. My online searching seemed endless until I found my car on your Certified Cars section. I called to make an appointment to test drive and that's when I met Rob. He was so kind and treated me like one of his daughters. He was very generous with his time and when he didn't know something he wouldn't try and snow me just to give an answer. No, he went and asked the questions so I would have the correct information. I was very impressed with the service I received and my husband and I are looking to buy an Avalon or Venza in the next 12-18 months...we won't look further than our own Tony Divino dealership. Thank you for training your staff to be so professional and courteous. Your dealership is very different than others, and that's a compliment. My best, Beth Rhoades






This was the best experience I have had when purchasing a car.  Guy, my salesman has earned my business for life.  I was very impressed with him.  Aspects I liked most : The Professionalism of the sales staff.  I didn't have to fight on the figures and go back and forth.  The deal was done in two minutes after we sat down to talk.  Andrew P.





Dennis King is the best that I've seen.  The " No Hassle " approach was really appreciated.  We had contacted Tony Divino a couple of weeks prior to our purchase but we were not bothered by continuous phone calls after the initial visit.  This was a nice touch.  Sue in the Finance office also went the extra mile to address our wants and concerns.  We want to express our appreciation for your help.  Ralph B.





 My wife and I recently purchased a 2006 Toyota Tundra from your dealership, I'm writing to thank you for great customer service we recieved. Our saleman was Gene Smith this is the third truck we have purchased from him and each time he has treated us fair and honestly. Also your sales manager Russ Layton fixed some items on our truck that needed to be fixed I know he did not want to fix them but he did anyway and we appreciate it very much unlike some dealerships you guys have always been good with us. Keep up the good work and we will check with Tony Divino Toyota before we shop anywhere else first. Sincerely Mike and Karla Henderson




 Just wanted to thank you for the awesome service we received over the weekend. My husband found a used 2009 Sienna that we wanted to buy while I was at work on Friday, June 12. The salesman was awesome to work with us. We were able to put a down payment on the vehicle and come in after I got off work on Saturday afternoon (the next day) to finish the paperwork and drive the van home. Thank you to Dennis King and Susan in financing. They were great to speed the mounds of paperwork along so that I could go to bed Saturday night. Susan was awesome to spend the time to help us get the best financing rate available to us. We knew she was busy and had other things that needed to be done, but she took the time to explain all of our options in detail and patiently wait while we made our decisions. Thank you very much for taking the time!! Then if that wasn't awesome enough....Dennis King paid for a second microchipped key for the van. Being a used vehicle, we only got one key. When my husband questioned this, Dennis told us to come back on Monday and he would "see what he
could do." When we returned, Dennis realized that he had forgotten about the key. SO...rather than make us wait, he took us to Service and got us a another key made and paid for it himself!!! WE never would have asked him to do that and we NEVER expected him to do that! We were so impressed with the service we received from Dennis, the Parts Department, and the Service Department (for working us in and getting the key programmed quickly) that we wanted to say a great big THANK YOU to everyone involved. Keep up the awesome work, everyone. You truly provided EXCELLENT service to us!! You have an awesome team. Please send our thanks to everyone on the team.



Brad

I would like to thank you and your team for being so professional and acccomodating to me. You were very helpful and I would not hesitate to recommend your dealership to anyone.. Please give my thanks to everyone including Tony for me. Everyone from Tony Divino Toyota should be praised for making a customer feel good in buying a new car. I did not feel pressured or agitated by the whole purchase experience. In ending my wife and I love the car and we would like to thank you again.
 
I would like to send Tony a personnel thanks for his pro active attitude in getting back to me quickly and having his staff lead me through the car buying experience.
 
Brad, you were great, and I hope this starts a long lasting relationship.
 
J Luras